Articles for tag: change, change management, education, inquiry, investment, lessons, patients, people, risk, safety, standards, waste

The Great Training Robbery: Why Lessons Are Not Learnt

Every NHS trust maintains a mandatory training matrix. Staff are tracked, chased, and occasionally threatened until compliance rates hit the target — typically 85% or above. The annual study day is booked. The e-learning is clicked through. The tick goes in the box. And then, overwhelmingly, nothing changes. This pattern is not unique to the NHS. In 2016, Beer, Finnström and Schrader published a landmark Harvard Business School paper they titled The Great Training Robbery. Their argument was blunt: billions ...

The Architecture of Systemic and Cognitive Stasis

Most of the time, we think we’re reacting to the world as it is right now, but we’re usually just living out the consequences of a past that refused to fade. A single event—maybe a project that blew up or a warning heard in childhood—somehow stops being just a memory and hardens into a universal law. It creates a state where the clock stops on that specific subject, effectively locking reason in a basement while the rest of the world ...

Defining and Exploring Cultural Restitution

Abstract “Cultural Restitution” is a term coined here to describe a neutral phenomenon in organisational dynamics. It addresses the well-observed tendency for teams and their established cultural norms to revert to a previous state following the introduction and initial adoption of new practices or standards. Borrowing from physics, the paper posits that organisational culture possesses an inherent restorative force, akin to a material returning to its original shape, pulling it back towards a former equilibrium, even if dysfunctional. Cultural Restitution ...

NHS Chair Dr Penny Dash assaults waste in healthservices

The Sunday Times (06/07/2025) published a wide-ranging interview with Dr Penelope Dash, the newly appointed Chair of NHS England. Her insight is expected to resonate deeply with the widespread frustration experienced across the healthcare profession. However, it is not merely the content of her remarks but the authority of the individual delivering them that warrants attention. Some doctors say that ‘Politics is not the business of doctors’ – except when politics hits them in the pocket of course i.e. pay, ...

CALL FOR ACTION: To prevent Foetal Alcohol Spectrum Disorder before it begins

Foetal Alcohol Syndrome (FAS) represents one of the conditions within the umbrella of Foetal Alcohol Spectrum Disorder (FASD), a range of neurodevelopmental impairments attributable to prenatal alcohol exposure. Note the Disclaimer and T&Cs again. This article provides an examination of the key facts regarding FAS and FASD, with an emphasis on definitions, causative mechanisms, clinical manifestations, diagnosis, and prevention strategies. It supports a call for action, to change the law! See draft letter to MP below. By the time Foetal ...

The Universal Nature of Patterns: Relevance to Cultures and Change Management

Recently – as I’m located well north in the UK – I’ve been observing patterns in cultures that vary from ‘the South’. A few days ago, some ‘folk’ asked me about what’s different. People broke out in laughter when I said, “Well, the prominent thing I noticed is that toilets flush more violently up here.” No joke – it’s true. In this very northern part of the UK they don’t fool around with shit in the toilet. One flush and ...

Sir Keir Starmer’s Reforms of the NHS – referenced in part against Lord Darzi’s Report.

Fast on the heels of Lord Darzi’s report, Sir Keir Starmer has set out sweeping plans for NHS reforms. The first component of Starmer’s reform blueprint focuses on the digitalisation of healthcare services. This involves leveraging technological advancements to enhance patient empowerment and streamline healthcare delivery. Key elements include the development of a comprehensive NHS application serving as an integrated digital interface for healthcare services, the implementation of fully digitised patient records to ensure seamless information exchange across care settings, ...

The Ties That Bind: Exploring the Impact of Relationships on Mental Health and Business Success

The biopsychosocial model of mental health recognises that our psychological well-being is influenced by a complex interplay of biological, psychological, and social factors. Within this framework, relationships play a crucial role in shaping our mental health. Strong, supportive relationships can provide a sense of belonging, emotional support, and a buffer against stress and adversity. On the other hand, strained or conflictual relationships can contribute to feelings of loneliness, anxiety, and depression. While the publisher and author(s) have used their best ...

Radical Transparency – is it for everybody?

The term sounds great, but what is it? Who invented this? Can we have it in the NHS or any other public sector service in the UK? This and more will be explored. Radical Transparency Radical Transparency is a management and organisational philosophy that emphasises open, honest, and direct communication within a company. It was popularised by Ray Dalio, founder of Bridgewater Associates, one of the world’s largest hedge funds. At its core, Radical Transparency involves encouraging employees at all ...

Why lessons are not so easy to learn

The context of this exploration is twofold a) to examine how lessons may not be learned by individuals and b) difficulty for organisations in learning lessons. Repeatedly many UK organisations resolve to learn lessons. However the evidence shows that they are not learning lessons. What ordinary people expect Let us start by understanding how ordinary people might decide what is a lesson learned. I suggest that they may expect the following: The deeper reality Determining if an individual or organisation ...