Articles for tag: change, change management, education, inquiry, investment, lessons, patients, people, risk, safety, standards, waste

The Great Training Robbery: Why Lessons Are Not Learnt

Every NHS trust maintains a mandatory training matrix. Staff are tracked, chased, and occasionally threatened until compliance rates hit the target — typically 85% or above. The annual study day is booked. The e-learning is clicked through. The tick goes in the box. And then, overwhelmingly, nothing changes. This pattern is not unique to the NHS. In 2016, Beer, Finnström and Schrader published a landmark Harvard Business School paper they titled The Great Training Robbery. Their argument was blunt: billions ...

NHS Chair Dr Penny Dash assaults waste in healthservices

The Sunday Times (06/07/2025) published a wide-ranging interview with Dr Penelope Dash, the newly appointed Chair of NHS England. Her insight is expected to resonate deeply with the widespread frustration experienced across the healthcare profession. However, it is not merely the content of her remarks but the authority of the individual delivering them that warrants attention. Some doctors say that ‘Politics is not the business of doctors’ – except when politics hits them in the pocket of course i.e. pay, ...