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The Great Training Robbery: Why Lessons Are Not Learnt

Every NHS trust maintains a mandatory training matrix. Staff are tracked, chased, and occasionally threatened until compliance rates hit the target — typically 85% or above. The annual study day is booked. The e-learning is clicked through. The tick goes in the box. And then, overwhelmingly, nothing changes. This pattern is not unique to the NHS. In 2016, Beer, Finnström and Schrader published a landmark Harvard Business School paper they titled The Great Training Robbery. Their argument was blunt: billions ...