Articles for tag: challenges, culture, industry, mental health, principles, psychiatry, quality, risk, struggle

Can cross-industry principles help NHS mental health services?

For this post and all others (past and present), by psychiatry I also mean mental health services. Whilst psychiatry is a medical discipline it sits within and is normally closely linked to other aspects of mental health services.  Introduction In this post I explore how mental health services can learn from disaster management, mistakes, and failures across other industries. I will be thinking about what can be learned from the perspective of NHS psychiatric services. I often study many videos ...

Surgical and psychiatric malpractice compared

As a result of recent media publicity about surgeon’s performance, I began thinking that I rarely if ever see any stories in the media about psychological harm caused by failures in psychiatric treatments. I reflected on this and thought, that with surgery it is easier to spot errors in retrospect because patients can be subject to x-rays, scans and other tests to show physical things that went wrong procedurally. But in psychiatry where we use medications (or  occasionally ECT), there ...

Fundamentals of psychiatric diagnosis

Back in the 1990s, diagnostic criteria existed for sure. We had ICD-9 as our main diagnostic manual. My recollections from around that time was that the criteria were hardly ever referenced. How it worked was, the consultant psychiatrist would declare diagnosis or differential diagnoses without actually stating which criteria were met from available evidence. As a junior trainee, I had no say in the matter. In one adolescent psychiatry service around 1993, the consultant psychiatrist and a consultant psychologist stated, ...

Accountable health services

All public health services are accountable in the UK. This post provides an in-depth exploration of patient rights and accountability within the National Health Service (NHS) in the UK, focusing mainly on services in England. It delves into the sources of legally protected rights for patients, the mechanisms for holding the NHS accountable, and the challenges in upholding standards. The article highlights the importance of patient involvement in healthcare and outlines various ways patients can become more involved. The role ...

Reading the records

The delivery of healthcare is complex business.  Often times records are compiled by large numbers of people in teams or extension of teams about a single patient. The vast majority of Electronic Health Records (EHRs) are text-based. Understanding a patient’s condition(s) and needs from records is often demanding of time, effort and concentration. Many public sector healthcare organisations demonstrably fail to factor in the time that workers should spend reading the records. Time spent documenting in records is a separate ...

Communication

Communication is a broad and multifaceted concept that can be defined in various ways depending on the context. Communication in health services is a very big issue. Numerous inquiries have found communication problems.  NHS trusts and other health service organisations are unaware of the costs of communication deficiencies. It is a very difficult thing to assess the cost to their business and the costs to patients. The following general definition will be adopted for this article: “Communication is the process ...

Documentation

All health service personnel who deliver or are involved in delivering frontline health services are required to document their work. This is must be at the core of all health care. Follow-up topics: The Documentation Dilemma (Aug 2024), High level documentation practices (Oct 2024) and Decision-making (Oct 2024). What does documentation mean?  Documentation as a word has several meanings depending on the context in which it is used. Here are a few common interpretations: Documentation in health services Of the ...

What on earth is quality?

Quality is a multifaceted concept that can differ greatly depending on the context, product, or service in question. There is not a universal set of quality components that apply equally to every single product or service, but there are common elements that many quality evaluation systems tend to consider.[AC_PRO id=913] Key aspects of quality I outline some of the key aspects that often factor into the quality of both products and services. Performance: This is perhaps the most basic element ...