Articles for tag: change, change management, education, inquiry, investment, lessons, patients, people, risk, safety, standards, waste

The Great Training Robbery: Why Lessons Are Not Learnt

Every NHS trust maintains a mandatory training matrix. Staff are tracked, chased, and occasionally threatened until compliance rates hit the target — typically 85% or above. The annual study day is booked. The e-learning is clicked through. The tick goes in the box. And then, overwhelmingly, nothing changes. This pattern is not unique to the NHS. In 2016, Beer, Finnström and Schrader published a landmark Harvard Business School paper they titled The Great Training Robbery. Their argument was blunt: billions ...

Goffman and the Quiet Logic of Total Institutions Today

A previously published vignette describes an ordinary sequence within a prison in England, centred on what was casually termed ‘feeding time’: prisoners were moved in batches to collect food trays, in a flow that is efficient, familiar, and unremarkable to those within it. Conversation and banter permeated the process. The significance does not lie in any single act, but in the regimentation itself — the sense of individuals moving as objects and referred to like animals. The moment of recognition ...

Dr Neill Garrard: His Five Years of Hell

1. Introduction This article demonstrates my dislike of publishing in journals: no journal will allow such a deep dive into a single case. Is it necessary? Well, put yourself in Dr Garrard’s shoes and think again. You get sacked for two similar incidents with months between them in the absence of any hard evidence. The balance of probability means you did it – you’re sacked! This article may at first glance seem like nothing to do with psychiatry. Some want ...

Understanding Health Experiences: Beyond Symptom Description to Meaningful Explanation

When engaging with health professionals, it is common to encounter clinical terms used to describe presented experiences. These terms are valuable for accurate communication amongst clinicians and for documenting a presentation. However, it is important to recognise that a clinical description of a symptom or sign, whilst precise, does not inherently provide a full explanation of why that experience is occurring, nor does it equate to a definitive diagnosis of a condition. Some patients leave consultations none the wiser about ...

Understanding Ward Rounds in Psychiatry

What is a Ward Round? Conceptual anchor A Ward Round is a regular, organised meeting where a team of healthcare professionals discuss and plan a patient’s care. The setting is usually in-patient care. Think of it as an essential effort to make sure treatment is on track and to make any necessary adjustments. It is a time for specialists in a multidisciplinary team to share their insights. For the patient, or their relatives, it is quality time for them to ...

Partnering with AI in Medicine: Innovations in Diagnostics, Education, and Patient Care

Artificial intelligence (AI) is poised to revolutionise healthcare, offering exciting opportunities to enhance the way doctors work. Tools like DeepSeek, Claude.ai (Amazon), Gemini (Google), Copilot (Microsoft) and Tulu3 are not here to replace medical professionals but to support them. By automating repetitive tasks, simplifying complex information, and uncovering patterns in data, AI can free up valuable time for doctors to focus on what matters most—their patients. While AI is still in its early stages in healthcare, its potential to transform ...

Psychiatrists corresponding with their patients

In psychiatric practice, effective communication is important for fostering patient understanding, engagement, and adherence to treatment. One increasingly recognised method of enhancing this communication is through writing personalised correspondence to patients about their psychiatric care. Some correspondence may focus on treatment plans or care plans. The activity is not only about outpatient care. For in-patients psychiatrists may wish to share treatment plans, risk-assessments or provide information about medications. This article explores the pros and cons of writing to psychiatric patients ...

Medical Practice Reimagined: Why ignoring the GMC’s 2024 standards could be a mistake

Introduction In the inner sanctums of the UK’s medical community, the words ‘General Medical Council‘ (GMC) often resonates with an undercurrent of apprehension, scepticism and cynicism. These sentiments were born from years of navigating the complex interplay between rigorous professional standards and the harsh realities of medical practice. For many seasoned doctors, the GMC is perceived not as an ally but as an imposing entity, distant from the daily grind of patient care and quick to impose what seems like ...

Controversy – the God Complex

This is or will be a controversial exploration. Keep that in mind at all times. I boldly go where no psychiatrist has dared to go before! I give thanks to KJ for stimulating this exploration. What is the God Complex?  The God complex has also been referred to as ‘The God Syndrome’. Here are some descriptions of what it is and is not: The God complex is not a clinical term, nor does it appear in any diagnostic manual. The ...

Accountable health services

All public health services are accountable in the UK. This post provides an in-depth exploration of patient rights and accountability within the National Health Service (NHS) in the UK, focusing mainly on services in England. It delves into the sources of legally protected rights for patients, the mechanisms for holding the NHS accountable, and the challenges in upholding standards. The article highlights the importance of patient involvement in healthcare and outlines various ways patients can become more involved. The role ...